Need clarification about a program, help with your account or having tech troubles?
Check out the answers to common questions below the contact form
If you still need help fill out the form or email me at [email protected]
Please note, I can’t give personalized weight loss or health advice via email unless you’re a client or using my program(s)
Try these tips to access your program(s)
I'M HAVING TECHNICAL DIFFICULTIES
Are you trying to Use Safari or Internet Explorer as your browser?
Apple has stopped servicing and updating Safari – Safari and Internet Explorer have been known to be problematic, in general – not just for my site. See below.
Are you using Google Chrome as your browser?
I recommend Using Google Chrome – Google Chrome is a free browser available on desktops and mobile devices on the app store. It takes less than a minute to install and use. It’s free, fast, and is the #1 recommended browser for site’s in general (not just mine). FireFox works, too, but Chrome is better.
Already using Google Chrome and having issues?
Try clearing cache and cookies from your computer or mobile device.
I CAN'T LOGIN
Try clearing cache and cookies and use Google Chrome to login.
Still can’t login?
- Is the captcha appearing (math equation) on the login form? Depending on what browser and internet/wifi connection strength it can take a second or two (or more) to pop up. That’s why I recommend Google Chrome as your browser because it’s fast.
- Your username is the email address used to purchase your program. Are you entering the same email address used to order the program?
- Are you spelling your email address and password correctly? This happens all the time, especially on mobile devices. It
happens to me, too 🙂
- Did you share your login details? Is there a possibility that someone else logged in from a different device? If so, your IP may have been blocked. Please email me to let me know so that I can investigate more.
- If you still can’t login – Reset your password using the email address from your purchase receipt.
I CAN'T RESET MY PASSWORD
- Are you using Google Chrome?
- Did you check your spam and promotional folders? Sometime the password reset emails end up there.
- Did you spell your email address properly?
If you still don’t see your password reset email, please email at [email protected] ASAP.
I'M LOGGED IN BUT I CAN'T ACCESS MY PROGRAM(S)
If you can’t access your program or PDF’s and you’re logged in…
Are you using Google Chrome? Did you clear your cache and cookies? If not, see the “I’m Having Technical Difficulties” toggle above.
If you are logged in using Chrome with cleared cache and cookies, and still can’t access your program please email at [email protected] ASAP.